3333bd Privacy Policy

1. Introduction

3333bd is committed to handling the personal information of its registered players with transparency, integrity, and care. This Privacy Policy sets out in clear terms what personal data 3333bd collects from you when you use the platform, the purposes for which that data is processed, the parties with whom data may be shared, and the rights you hold as a data subject.

3333bd operates Bangladesh's premier VIP online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. Given the nature of our services — which involve the processing of financial transactions, identity verification, and regulated gaming activity — we collect certain categories of personal data that are necessary for us to operate a safe, fair, and compliant platform.

We encourage you to read this policy in full before registering an account or using the 3333bd platform. If you have questions about any aspect of this policy, please contact our support team at [email protected]. Our team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

2. Data We Collect

3333bd collects personal data in the following categories, depending on how you interact with the platform:

2.1 Identity & Registration Data

• Full legal name
• Date of birth
• Gender (where provided voluntarily)
• National ID number or passport number (for identity verification)
• Photograph or scanned copy of government-issued identification

2.2 Contact Data

• Mobile phone number (primary contact and payment account identifier)
• Email address
• Residential address or district (Dhaka, Chittagong, Sylhet, etc.)

2.3 Account & Activity Data

• Username and encrypted password
• Account registration date and time
• Login history (date, time, and device type)
• Betting history: markets selected, stakes placed, odds accepted, outcomes, and winnings
• Casino game history: games played, session duration, bet sizes, and results
• VIP tier status and loyalty point balance
• Bonus and promotion redemption history

2.4 Financial Data

• Deposit and withdrawal transaction records (amount in BDT, timestamp, payment method used)
• bKash, Nagad, Rocket, or Upay account number or registered mobile number (used for transaction matching only — not stored as raw credentials)
• Running account balance history

2.5 Technical & Device Data

• IP address at the time of registration and each login
• Device type and operating system
• Browser type and version
• Session identifiers and cookies (see Section 7)
• Referring URL (the web address from which you arrived at the 3333bd platform)

2.6 Communications Data

• Records of customer support interactions via live chat or email
• Feedback or complaints submitted through the platform
• Responses to surveys or promotional communications (where you choose to engage)

Data Category	Examples	Mandatory?
Identity Data	Name, date of birth, National ID	Yes — required for account verification
Contact Data	Mobile number, email, district	Yes — required for account creation
Financial Data	Transaction records, payment method reference	Yes — required for deposits and withdrawals
Activity Data	Betting history, casino sessions	Automatically collected during platform use
Technical Data	IP address, device type, cookies	Automatically collected — see Section 7
Communications Data	Support chat logs, feedback	Collected when you contact us

3. How We Collect Data

3333bd collects personal data through the following channels and mechanisms:

• Direct registration: When you complete the 3333bd account registration form, you provide identity and contact data directly.
• Platform usage: Activity data and technical data are collected automatically as you use the platform — browsing the game lobby, placing bets, playing casino games, and navigating account settings.
• Payment transactions: When you deposit or withdraw funds via bKash, Nagad, Rocket, or Upay, transaction metadata is captured and stored against your account record.
• Identity verification: When 3333bd requests proof of identity or proof of address, you upload documents directly through the platform's secure verification portal.
• Customer support: When you contact 3333bd via live chat or email at [email protected], the content and metadata of those communications are stored.
• Cookies and tracking technologies: The 3333bd platform uses cookies and similar technologies as described in Section 7 of this policy.

4. How We Use Your Data

3333bd uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account settings and preferences, and communicate important account-related information to you.
• Processing financial transactions: To process your deposits and withdrawals in BDT via your chosen payment method, maintain accurate account balance records, and comply with financial record-keeping obligations.
• Delivering platform services: To enable you to place sports bets on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), access live casino games from providers including Evolution Gaming and Ezugi, play slot titles from Pragmatic Play, NetEnt, and Microgaming, and participate in the 3333bd VIP loyalty programme.
• Customer support: To respond to your support requests, resolve disputes, and improve our support quality based on interaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and any other conduct that poses a risk to 3333bd or its players.
• Responsible gaming compliance: To monitor gameplay patterns for signs of problem gambling, administer responsible gaming tools such as deposit limits and self-exclusion requests, and fulfil our duty of care obligations to players.
• Marketing communications: Where you have provided consent, to send you information about 3333bd promotions, bonus offers, VIP programme updates, and seasonal campaigns tied to events such as Eid, BPL season, or Pohela Boishakh. You may withdraw this consent at any time.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the 3333bd user experience, identify technical issues, and develop new platform features.
• Legal and regulatory compliance: To meet our obligations under applicable laws, respond to lawful requests from authorities, and maintain records required for audit purposes.

5. Legal Basis for Processing

3333bd processes your personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the platform services you have requested falls under contractual necessity. Without this processing, 3333bd cannot provide its services to you.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics is carried out on the basis of 3333bd's legitimate interests in operating a secure and compliant gaming platform, provided those interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without detriment to your account.
• Legal obligation: Processing for financial record-keeping, identity verification, and anti-money laundering compliance is carried out to fulfil 3333bd's legal obligations under applicable law.

6. Data Sharing

3333bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your data may be shared with the following categories of third parties solely to the extent necessary for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
• Identity verification partners: Where 3333bd uses a third-party identity verification service, your identity documents and verification results may be processed by that partner under strict data processing agreements with 3333bd.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary for game delivery and RNG certification purposes. No directly identifiable personal information is shared with game providers.
• Fraud prevention and analytics services: Technical data such as IP addresses and device fingerprints may be processed by specialist fraud prevention partners to identify suspicious activity patterns.
• Legal and regulatory authorities: Where required by law or in response to a lawful request from a competent authority, 3333bd may disclose personal data. 3333bd will notify you of any such disclosure where legally permitted to do so.
• Professional advisers: Lawyers, auditors, and accountants may access personal data in the context of their professional services to 3333bd, subject to professional confidentiality obligations.

7. Cookies & Tracking Technologies

The 3333bd platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. 3333bd uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and ensure secure page transitions. These cookies cannot be disabled.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the platform — which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used solely to improve platform performance.
• Functional cookies: These cookies remember your display preferences, language settings, and last-used game categories so that your experience is personalised on each visit.
• Session security cookies: These short-lived cookies protect against cross-site request forgery (CSRF) attacks and other common web security threats. They expire when you close your browser.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent the 3333bd platform from functioning correctly. Disabling performance or functional cookies will not affect your ability to place bets or access casino games.

8. Payment Data

3333bd takes particular care with financial data given the sensitivity of payment information and the importance of protecting your BDT funds. The following principles govern how 3333bd handles payment data:

• 3333bd does not store your full bKash, Nagad, Rocket, or Upay PIN, password, or full account credentials on its servers at any time.
• Payment transactions are routed through encrypted connections directly with each payment provider. 3333bd receives a transaction confirmation reference and the registered name and mobile number associated with the payment — sufficient for account matching and fraud checks, but not a full credential record.
• All financial transaction records stored by 3333bd — including deposit and withdrawal amounts, timestamps, and payment method references — are encrypted at rest.
• Access to financial records within 3333bd's internal systems is restricted to authorised personnel with a documented business need, such as the finance team and fraud investigators.

9. Data Security

3333bd implements a layered approach to data security, designed to protect your personal information against unauthorised access, loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 3333bd platform.
• Encryption at rest for all databases containing personal and financial data.
• Access controls: Internal access to personal data is governed by role-based permissions. Staff access is logged, reviewed, and restricted to data necessary for their specific function.
• Regular security assessments: The 3333bd platform undergoes periodic security testing and vulnerability assessments.
• Incident response procedures: In the event of a data security incident, 3333bd has documented response procedures including containment, investigation, and Player notification where required.

While 3333bd maintains robust security practices, no electronic system is entirely immune to security risks. In the event of a data breach that poses a material risk to your rights, 3333bd will notify affected players promptly at the contact details associated with their account.

10. Data Retention

3333bd retains personal data for the periods set out below, after which data is securely deleted or anonymised:

• Active account data: Retained for the full duration of your account's active status, plus a minimum of five years following account closure — in compliance with financial record-keeping and anti-money laundering requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Identity verification documents: Retained for the duration of your account plus five years post-closure. Verified document images are stored in encrypted form and accessed only for re-verification or investigation purposes.
• Customer support communications: Retained for up to three years from the date of the final interaction, to allow for dispute resolution and service quality review.
• Marketing consent records: Retained from the date of consent until withdrawal, plus one year thereafter as evidence of compliance.
• Technical and device data: Retained for up to 12 months for fraud detection and platform analytics purposes, then anonymised.

11. Your Rights

As a player whose personal data is processed by 3333bd, you hold the following rights with respect to your data. To exercise any of these rights, please submit a written request to [email protected], clearly stating your account username and the right you wish to exercise. 3333bd will respond within 30 calendar days.

• Right of access: You may request a copy of the personal data 3333bd holds about you, along with information about the purposes for which it is processed and the parties with whom it has been shared.
• Right to rectification: If any personal data held by 3333bd is inaccurate or incomplete, you may request that it be corrected. Some corrections (such as name changes) may require supporting documentation.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where data has been processed unlawfully. This right is subject to legal retention obligations — for example, financial transaction records must be retained as described in Section 10.
• Right to restriction of processing: You may request that 3333bd restrict processing of your data in certain circumstances, such as while the accuracy of data is being verified or while an objection to processing is being considered.
• Right to object: You may object to processing of your data carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes. 3333bd will assess your objection and cease the relevant processing unless compelling legitimate grounds override your interests.
• Right to withdraw marketing consent: You may withdraw consent for marketing communications at any time without any negative consequence to your account status. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.

12. Children's Privacy

The 3333bd platform is strictly restricted to individuals who are 18 years of age or older. 3333bd does not knowingly collect personal data from any person under the age of 18. If 3333bd becomes aware that an account has been registered by or on behalf of a minor, the account will be immediately closed, all Bonus Funds will be forfeited, and any Real Money Balance may be returned to the payment source at 3333bd's discretion.

If you believe that a minor has registered an account on the 3333bd platform, please notify us immediately at [email protected]. Protecting minors from access to gambling services is a shared responsibility, and 3333bd supports the use of parental control tools at the device level as a supplementary safeguard.

13. International Data Transfers

3333bd's primary platform and data storage infrastructure is operated with Bangladesh-based players in mind. Where any aspect of our operations involves data processing by service providers located outside Bangladesh — for example, cloud infrastructure partners or international fraud prevention services — 3333bd ensures that appropriate safeguards are in place. These safeguards may include contractual data processing agreements that require the recipient to maintain equivalent standards of data protection to those applied by 3333bd.

By using the 3333bd platform, you acknowledge that your personal data may be transferred to and processed in locations outside Bangladesh as necessary to deliver the platform services. 3333bd will always prioritise providers that maintain high data security standards irrespective of their geographic location.

14. Third-Party Links

The 3333bd platform does not include outbound links to third-party websites. However, game content delivered within the platform is provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios operate under their own privacy and data handling practices for game session data. 3333bd is not responsible for the privacy practices of game content providers and recommends that players review the privacy policies of individual game studios if they have specific concerns about game-level data handling.

15. Policy Amendments

3333bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. The "Last Updated" date displayed at the top of this document will be revised each time a new version of the policy comes into effect.

Where changes to this policy are material — for example, where we introduce a new category of data collection or a new purpose for processing — 3333bd will notify registered players via email or a prominent platform notification at least 7 days before the changes take effect. Continued use of the 3333bd platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

16. Contact & Complaints

If you have any questions, concerns, or complaints about the way 3333bd handles your personal data, or if you wish to exercise any of your data rights as described in Section 11, please contact our support team using the details below. We take all privacy concerns seriously and will acknowledge your communication within 48 hours on Bangladesh Standard Time.

If you are not satisfied with our response to a privacy complaint, you may wish to seek further advice or escalate your concern through the appropriate legal channels available in your jurisdiction. 3333bd is committed to resolving all data privacy concerns fairly and transparently.